Complaints & feedback
Tell us when something isn’t right.
Every complaint is logged, acknowledged and resolved with a documented response and clear escalation path.
How to raise a complaint
- Email {EMAIL} with your name, phone number and a brief description.
- Call us on {PHONE} during working hours.
- Submit feedback through the contact form and choose Complaint or feedback as the topic.
What to expect
- Acknowledgement within 24 working hours.
- Investigation by an officer not directly involved in the original transaction.
- Written response with findings and remediation, typically within 7 working days.
- Escalation path to senior management if you’re not satisfied with the resolution.
Next step
Talk to a loan officer or start online.
Apply now, request a callback, or estimate repayment with our calculator.